Support and contact

Students

Your coaching institute manages your login, batches and tests. Contact your institute first for a password reset or a missing test. If your institute cannot help, email us with your institute's name.

Institute owners and staff

• Sign-in and password problems: use Forgot password on mocxam.com/login, or email us.
• Plans, invoices and payments: email us with your invoice number.
• Bugs: tell us the page, what you clicked and what you expected.

AI connector (Claude and ChatGPT)

• Setup steps are on mocxam.com/ai-connector.
• If the AI app says your account cannot connect, the message explains why, for example that your role or your centre's plan does not include the connector. Your centre admin can check this in the Mocxam dashboard.
• To stop access, open AI Connector in app.mocxam.com and click Disconnect, or remove Mocxam in your Claude or ChatGPT settings.
• Report a wrong or unexpected AI action to us with the time and what you asked, so we can check the audit log.

Security and privacy

To report a security problem or ask about your data, email [email protected]. Our privacy policy is at mocxam.com/privacy and our terms are at mocxam.com/terms.

Frequently asked questions

How do I contact Mocxam support?

Email [email protected] with your institute name and sign-in email.

How do I disconnect Claude or ChatGPT from Mocxam?

Open AI Connector in app.mocxam.com and click Disconnect. Access stops straight away.

Keep reading

• AI connector for Claude and ChatGPT
• Privacy policy
• Terms of service